Refund Policy

Overview

At Grace Hair Growth, customer satisfaction is important to us. We take great care in ensuring that our products are packaged and delivered in good condition. However, if you experience any issue with your order, we are here to help.

Please read our refund policy carefully to understand the conditions under which refunds or replacements may be granted.

Eligibility for Refunds or Replacements

You may request a refund or replacement if:

You received a damaged product

You received the wrong item

Your order arrived defective or unusable

Your order was not delivered within the expected delivery period due to our error

To be eligible, the request must be made within 48 hours of receiving the product.

Non-Refundable Situations

Due to hygiene and safety reasons, we cannot accept returns or provide refunds for:

Opened or used products

Products damaged after delivery

Change of mind after purchase

Products purchased during special promotions or clearance sales (unless damaged)

Refund Request Process

To request a refund or replacement:

Send an email to our support team with your order number.

Include clear photos of the product and packaging.

Briefly describe the issue you experienced.

Once your request is reviewed and approved, we will either:

Send a replacement product, or

Process a refund to your original payment method.

Refund Processing Time

If a refund is approved, it will typically be processed within 5–10 business days, depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable, except when the error was caused by us (such as sending the wrong item).

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us:

Email: support@gracehairgrowthng.com

Website: www.gracehairgrowthng.com�